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IT Support
- Location
- On-site
- Employment type
- Full-time
- Department
- Operations
- Compensation
- $170K – $230K, Offers equity
Benefits. A competitive package designed around the needs of every single employee. Coverage is total.
Compensation is set at the top 1% of the market for the role and location. Final offer amounts are determined by a single factor.
About the role
IT Support keeps every laptop in the company running. The role owns the hardware fleet, the software, the accounts, the network, and the help desk, and is the first and only line of support for the entire team.
This is an on-site role in New York. The IT Support engineer is expected to resolve every ticket within the hour, including the ones filed outside of hours, and to prevent most of them from being filed at all.
Califa runs on a small number of devices, each of which is critical.
What you’ll do
- Resolve every support ticket within the hour, in person or remotely.
- Procure, provision, patch, and retire the hardware fleet.
- Administer identity, email, device management, and every SaaS account the company uses.
- Approve hardware requests, with discretion.
- Own the office network, the conference room, and the printer.
- Run security awareness training and the annual audit.
- Maintain documentation for every system, current to the day.
What we’re looking for
- 10+ years in IT support and systems administration, with 5+ years as the sole IT person at a company.
- Expert in macOS, Windows, Linux, iOS, and Android administration, and in the MDM tooling for each.
- Certifications: CompTIA A+, Network+, Security+, CCNA, and Apple Certified Support Professional, all current.
- Has achieved and maintained a one-hour resolution SLA at 100% for at least two years, with the data to show it.
- Deep knowledge of identity, SSO, and endpoint security, with hands-on experience responding to an incident.
- Able to fix the printer.
- Comfortable with a support queue of one, and with the expectations that come with it.
- On-site in New York five days a week, and on call the other two.
Nice to have
- Experience with audio-visual systems for a conference room and a webinar program.
- Scripting in Python, Bash, or PowerShell, ideally all three.
- Background on a help desk at a company of 1,000 or more.
- Familiarity with SOC 2.