Product Operations
- Location
- New York, NY (Hybrid)
- Employment type
- Full-time
- Department
- Product
- Compensation
- $240K – $365K, Offers equity
Benefits. A competitive package designed around the needs of every single employee. Coverage is total.
Compensation is set at the top 1% of the market for the role and location. Final offer amounts are determined by a single factor.
About the role
Califa is looking for Product Operations to run the systems behind how the company decides what to build. The role owns the planning calendar, the roadmap tooling, the launch process, and the data every product decision is expected to cite.
Product Operations works directly with the CEO, the Chief Member Officer, the design staff, and the technical staff. It makes sure every decision has a template, every template has an owner, and every owner has a reminder on the calendar.
The right candidate has made a product organization run on time, and is prepared to do it here before there is one.
What you’ll do
- Own the product planning calendar, the quarterly cadence, and the agendas for both.
- Run the roadmap tooling and keep it current to the day.
- Manage the launch process, including checklists, sign-offs, and release notes.
- Collect customer feedback from every channel and route it to the right person, who is usually the same person.
- Build and maintain the dashboards for every launch, and report on them afterwards.
- Write and enforce the templates for specs, reviews, and retrospectives.
- Run the product review and keep it to time.
What we’re looking for
- 10+ years in product operations, program management, or both, including 5+ years at a company with more than $100M in annual revenue.
- Has stood up a product operations function from scratch at three companies, each of which still uses it.
- Expert in Linear, Jira, Notion, Airtable, and spreadsheets, and able to migrate between any two of them over a weekend.
- Expert in SQL and the analytics stack, with dashboards in production that executives open unprompted.
- Has run quarterly planning for an organization of 500 and finished on schedule.
- Writes process documentation that people follow without being reminded.
- Comfortable owning a process with no one else in it.
- Able to say no to the CEO, in writing, with a link to the relevant template.
Nice to have
- An MBA, or a project management certification.
- Experience in pricing and packaging.
- Has been a product manager in a previous role.
- A personal calendar with no conflicts.