0:00 Cool. 0:11 Welcome to Building Appropriate Teams. 0:14 The first section of this talk is titled, "Who Are You Though?" in which we're going 0:18 to cover, "Who Am I Though?" 0:21 So, I'm Joel. 0:22 I didn't know how this would be set up, but... 0:28 It's over here. 0:29 So, this is a page on my site where I introduce myself, and then this is me introducing myself, 0:36 using a page on my site where I introduce myself. 0:38 This is my name, this is my face, a bit more upside down and sad, and a cartoon. 0:43 This is how I'm currently framing myself within the industry, and this is how long I've been 0:47 framing and reframing my titles. 0:50 This is my first website. 0:52 It's bad. 0:53 I was bad. 0:54 You can see. 0:55 I had a corner on my site for each of my friends, and, as you can see, there were a lot of openings. 1:04 When I was 15, a tech company hired me to design and build their intranet, so I made 1:09 it in Flash and put big Aqua buttons on it and said, "This is professional," and they 1:13 paid me, and I spent the next few years making a lot of shitty websites, and at some point, 1:20 my first full-time gig was at a big Israeli agency as a web designer, where I continued 1:25 this tradition, but this time for huge telecom and insurance companies. 1:31 I moved to the States for school. 1:34 I spent a long while at a YC startup called Amicus to make social outreach tools for nonprofits. 1:39 We did a lot of really good work, and then an even longer time at a company that makes 1:44 simple and fun developer tools for the cloud, which is a thing, I promise you. 1:49 Two of these years were spent building and leading the design org. 1:54 So if you know Noah Levin, who manages design at Figma, at the time he looked at the team 1:58 and said, "Damn, that's a good team," I'm paraphrasing. 2:04 So I think we were onto something, and hopefully that gives me a little bit of credibility 2:08 to talk with you about this stuff today. 2:11 Recently I left that cool developer tools company to join a cool developer tools company. 2:15 Some of you may have heard of it. 2:18 At GitHub, I work on the code team. 2:20 We are responsible for PRs and code review and other very low pressure stuff that no 2:25 one uses. 2:27 If you have heard of me before, it's probably through my writing. 2:30 I publish infrequently, but when I do, I try to make it count. 2:34 I also have a newsletter, which you should sign up for if you want to be notified about 2:39 upcoming gems such as... 2:41 I don't know. 2:45 Another thing I've been doing over the past few years is giving a talk called Full Stack 2:48 Anxiety. 2:50 The talk discussed the difficulties of working in an industry that changes as rapidly as 2:54 ours, and then how to decide in which direction to grow. 2:58 If you want to link to the full 40-minute talk, ping me later. 3:02 But the talk introduced this idea of your stack. 3:06 And I think that's relevant to today's talk, and by think I mean no, because I put it together. 3:11 So we're going to go over the basics. 3:13 Every person, or murderous HBO cyborg, has a certain set of abilities of strengths and 3:20 weaknesses. 3:22 And these strengths and skills are your stack, which here we're representing in this graph. 3:28 So here, just for the point of this talk, I'm using a few skills as examples. 3:35 So research skills, the ability... 3:37 You don't need to take photos. 3:38 I'm going to show a ton of these. 3:41 So research skills, user experience skills, so more like the UX flow, information architecture 3:47 side, UI skills, visual design, development skills, business context and understanding, 3:52 and then teaching. 3:53 So competency at mentoring and explaining concepts. 3:57 So on this graph, you could be a bunch of things. 4:00 You could be a UX designer. 4:02 This would be your shape. 4:03 So each point here represents how competent you are at a certain thing. 4:08 So the higher you are, the closer to the label, the more you have competency at that. 4:12 So this is a UX designer. 4:14 You could be a visual designer who codes. 4:16 You could be a research specialist. 4:18 You could be a design strategist. 4:20 You could be more technical or more detail-oriented or more high-level or leadership-driven. 4:26 You could have experience in ethnographic research or prototyping or Figma or React 4:30 or iOS patterns. 4:32 Bottom line, your shape is going to be different. 4:35 And that brings us to today's talk, How to Build Appropriate Teams. 4:40 So we're going to talk about how to design your team so that they accomplish your company's 4:44 specific goals. 4:46 So if each person has their own unique shape or stack, then by putting them together, you're 4:52 getting your team's stack. 4:54 These are the skills and strengths represented on your team. 4:58 And it's not only an aggregate of visual skills, but these different skills and experiences 5:02 also affect each other. 5:04 So the team stack is going to change over time, and we'll see that in a bit. 5:08 The stack also surfaces gaps. 5:11 So in this imaginary team, there's a lot of strength in UX and development stuff, but 5:16 no one has business context. 5:18 There's not much research experience, and then visual design is also lacking. 5:22 And this might be fine in some contexts. 5:25 Maybe you're at a stage where you're willing to forego some of that foundational research 5:29 just to ship quicker. 5:31 Maybe you're using design systems that handle the visuals. 5:34 Maybe you have a business-driven PM that works with your designers on that stuff, so it's 5:37 not as important to hire for that. 5:39 But then in different circumstances, it might be more important to fill these gaps. 5:43 So it really depends on what your team and company needs in order to be successful. 5:48 So no two companies are the same. 5:52 And yet, has anyone seen this job description before? 5:57 Right, so I'm not poking fun at any of these things, right? 6:02 If you breeze through them, it's not really important to breeze through them. 6:07 Each of these things could be a very valid thing to ask for a designer to have. 6:11 But I think this is what usually happens. 6:17 So young startups generally trust that larger companies, especially those known for design 6:22 like Facebook or Airbnb, have their shit together, right? 6:26 And so we don't really understand necessarily the job posting, but we're like, let's take 6:30 it. 6:31 It's probably going to work for us. 6:32 And so we end up with a similar team makeup as, like, say, Airbnb, right? 6:37 Airbnb's successful, same team makeup, profit. 6:42 But the same team makeup, it might see a ton of success in one context, but fall completely 6:49 flat in another. 6:50 And an important step I see a lot of teams skipping is asking themselves why they need 6:54 certain skills. 6:56 So our titles have changed a lot over the years. 7:00 And with them, our responsibilities keep shifting. 7:03 And even this one title that as an industry we've standardized on, this title and value 7:08 set, it represents such a crazy range of different types of expectations and assumptions and 7:14 responsibilities in each different company. 7:17 So nothing is set in stone. 7:19 And this title is probably ephemeral, too. 7:21 In a few years, we might be called life designers. 7:27 Or scavengers in a post-apocalyptic USA, depending on what happens. 7:33 This also means that our current value set is not objectively right. 7:36 And you can question it. 7:38 So that's what we're going to do today. 7:39 We're going to question that status quo. 7:41 We're going to figure out what's right for us specifically. 7:44 I'm not going to cover org structure, so, like, director, PMs, whatever, how people interact 7:50 with each other, but rather how to determine who to hire. 7:53 We're going to do a quick voice break so I can end this. 7:59 Everyone's like, yeah, please. 8:02 So these are the steps we're going to cover. 8:04 We're going to first learn, so build knowledge in our industry. 8:08 And then analyze our own teams and company's needs. 8:12 And evolve is iterating on what we come up with regularly. 8:15 So we're going to start with learning. 8:17 I'm going to touch on this fairly briefly, because it's pretty straightforward. 8:22 But when I say don't copy a job description, I really don't mean don't look at it. 8:27 Treating other companies as case studies and looking at their successes and avoiding their 8:31 mistakes can save you a lot of time and pain. 8:34 So while you're doing this, though, you have to understand that every company has its own 8:39 set of circumstances, of challenges, of products, internal politics, budgetary constraints, et 8:44 cetera. 8:45 It's going to be different for you. 8:47 Because as long as you understand that while you're doing the research, it'll be fine. 8:51 So you should -- okay, we're all going to make mistakes. 8:56 You should. 8:57 You should make mistakes. 8:58 No. 8:59 We're all going to make mistakes. 9:00 We're not going to avoid them all. 9:01 But making a mistake in team composition can carry a really long-term cost. 9:05 Avoiding that can be a very big win for you. 9:07 So doing the research is very important. 9:10 Look at every job description you can out there. 9:12 Anything that is relevant to your team. 9:14 See what's in there, what skills people are hiring for, what resonates with you. 9:18 And learn from people who've built design teams. 9:21 Our industry has an incredible amount of knowledge online right now. 9:25 More than there's ever been before. 9:27 There's podcasts like design details and high resolution. 9:30 There's the intercom blog. 9:31 All of these have really valuable insights from leaders who've built teams. 9:35 Why did they make the choices they did? 9:37 Which of those choices is applicable to us? 9:40 And you can also run your questions by those leaders. 9:43 So our industry is also incredibly generous with their time, if you're respectful of it. 9:47 So if you are building a team and you have a bunch of questions about building that, 9:51 please reach out to other people. 9:52 It's going to be really useful. 9:54 Learn as much as you can. 9:56 We're doing all of this to build an idea of which skills or traits could be valuable to 10:01 us. 10:02 Right? 10:03 You're about to use this in the next step. 10:05 Spoiler alert. 10:06 So try to be a sponge until you can't be a sponge anymore. 10:09 This is going to help you a lot. 10:11 Analyze. 10:12 This is going to be the most important section of the talk. 10:17 So if you only take this away, that's fine. 10:20 Everyone focus. 10:21 Forget who I am if you need to. 10:23 And this is going to be the process through which we build our job descriptions. 10:30 We're going to start by spitting all of those skills we learned in the first step onto a 10:35 document. 10:36 Don't limit these to what your idea of a designer is. 10:40 That include all of the things that are both design related and design adjacent. 10:45 And I'll show you what that is in a sec. 10:46 So start by going wide. 10:48 So this is a sample of what might be on that page. 10:53 It's not comprehensive, but it's going to serve a bit as a starting point for our example. 10:59 You don't have to read this list. 11:00 It's just a bunch of random examples. 11:02 Like I said, it's not comprehensive. 11:06 These skills might be relevant to our needs and that's why they're on this page. 11:10 There's design skills like visual design. 11:13 There's engineering skills like back end and front end. 11:15 There's marketing skills like writing is what I mean by design adjacent. 11:18 There's things that designers could do but don't necessarily need to do. 11:23 So to start filtering this list down, which is what we're going to keep doing until we 11:28 get to our job description, we're going to figure out what our company needs. 11:33 First question, we're starting at the broad lens of a company. 11:37 In this example, we are working for the quintessential San Francisco startup, as I understand it, 11:43 as a New Yorker. 11:45 The startup that uses artificial intelligence to provide quality health care for your pets. 11:55 So just so you know what kind of person I am, I am the kind of person who will design 11:58 a logo to make a stupid pun that half of the audience doesn't appreciate. 12:04 Anyway, neural vet works, the AI animal health care startup, is probably exactly what the 12:10 world needs right now and it's going to serve as our example for this process. 12:15 So let's see what neural vet works needs in order to succeed. 12:20 These are our first two realities of this startup. 12:23 Our current product is a mess and our product needs to seem professional. 12:27 These realities are going to start to reveal which skills the company needs to hire for. 12:32 From that list before, I'm going to start highlighting a few skills. 12:36 To fix the mess, we're going to highlight information architecture, system design and 12:40 service design. 12:41 There are skills we probably need in the health care industry. 12:43 To seem professional, let's highlight visual design, Figma for quick integration and writing 12:49 skills for better copy. 12:52 And also, we need a clear vision, clear product vision, and we need specialists in all of 12:56 the things that we touch, so AI, health care, pets. 13:00 So let's start highlighting skills for that. 13:03 So we're adding industry knowledge and designing for artificial intelligence. 13:06 I know Stephanie is going to talk a bit more about that kind of stuff later. 13:11 As well as product sense, strategic thinking and business sense to build that compelling 13:15 long-term vision, right? 13:17 So we're basing these off of not what we think other people need for this role, but what 13:22 we need specifically to solve our problems. 13:25 We're also going to add leadership qualities and presentation skills, because then people 13:29 are going to need to sell that vision to leaders, right? 13:32 These are all skills that we'll probably need in the company. 13:36 And also, we need to iterate and ship quickly without many engineers. 13:41 Anyone in a startup has felt this way before? 13:45 Every hand goes up? 13:46 No, I'm just kidding. 13:47 One hand went up. 13:48 I don't know why I did that. 13:50 We need to make sure we're building the right stuff is the next thing. 13:52 So classic startup problems. 13:54 So let's add front-end and back-end skills, since we don't have enough engineers, and 13:58 we should include qualitative research and rapid prototyping so we don't waste our time. 14:03 And also, we're not selling enough. 14:05 So yeah, okay, startups have a lot of needs, and we're going to have to deal with that. 14:10 But for that, let's add data analysis and then the ability to say growth hacking with 14:14 a straight face. 14:16 So what we're left with are design and design-adjacent skills that we've decided the company absolutely 14:22 needs in order to succeed. 14:25 All of these skills could get hired on to the design team, but then good luck finding 14:29 a designer who can do all this stuff. 14:32 Here's a recent tweet from Marc Hemeon. 14:34 He says, "I got an email asking if I knew a designer who can design the office, the 14:37 brand, the logo, the product, UX, the visual design, prototype, front-end code, wants to 14:41 start their own company." 14:42 He says, "Stop abusing designers. 14:45 Hire more people." 14:47 And ethically, I really agree with this, practically also though, if you try to hire someone who 14:54 knows all of this stuff, you're going to have a lot of trouble finding them. 14:57 You're then going to have a lot of trouble paying them because it's going to cost you 15:00 a lot of money. 15:01 And finally, it's going to be really hard to set them up for success, which brings us 15:06 to our next step, which is asking yourself what belongs on design. 15:09 So so far, we were focusing on the entirety of our dumb example company. 15:14 We listed all the skills that neural networks might need in its ranks in total in order 15:19 to thrive. 15:20 And like I said, all of these skills could exist on the design team, but it would spread 15:24 it super thin. 15:25 So we have to decide where to put our focus. 15:28 And so that's what we're going to do now. 15:30 We're going to see which skills to hire for our team specifically. 15:33 And the reason we started wide is to make sure that our design team complements other 15:37 teams in the company and that there's no gaps in the skills we need. 15:41 So you don't get a design team with a ton of visual design skills, or UX skill, and 15:46 you get a project management team that does really high level stuff, and no one knows 15:49 how to do project management. 15:51 And so you end up with a team with a lot of gaps. 15:55 So all of those skills highlighted in the last step are still going to be really important. 15:59 And the skills we don't pick, we're still going to hire somewhere in our company. 16:04 So before I jump into this step, something I've seen a lot of leaders do, and something 16:09 I've done myself, is we have our own set of skills. 16:13 We have our own personality makeup. 16:15 And we look at it and we say, you know, I trust myself with these things that I have 16:19 to do. 16:20 We probably need people exactly like me. 16:22 So I'm a hybrid, I design and I code. 16:23 We need more people who design and code. 16:25 This makes sense, right? 16:27 But I think that leads to some really horrendous hiring practices. 16:30 It leads to homogeneity and echo chambers, which means you're not tackling things from 16:35 different perspectives and you're not helping each other grow. 16:38 And it also, more importantly than that, the assumption might be wrong, right? 16:43 You're coming from a place of bias and you're like, someone like me could do this. 16:47 And you're like, maybe not. 16:48 Maybe someone else would do a better job. 16:51 So quick point. 16:52 Anyway, these are the skills that we've decided we absolutely need to hire for. 16:59 So let's see what we can remove from design to increase our focus. 17:03 So maybe business and long-term strategy can belong with PMs rather than designers. 17:08 And then presentation skills, too, because that's what we're using to show these strategies 17:13 to leadership, right? 17:14 Then PMs can deal with that. 17:17 No one get mad. 17:18 This is hypothetical. 17:21 Also like the best PM/PD relationships that I've ever seen have a lot of overlap, right? 17:26 A lot of people can do these skills and that doesn't mean you can't hire designers onto 17:29 your team with these skills, but it's also really important for each person to know their 17:35 responsibilities really well and have clarity into that. 17:38 So complementary skills are great. 17:43 Data analysis and growth hacking could also be shifted to product, perhaps to the data 17:47 or sales team. 17:48 And then instead of overloading designers with engineering work, so backend dev is something 17:53 I just crossed out, maybe we hire some engineers before growing a design team of backend engineers. 18:03 So I'm going to leave front-end dev very purposefully on right now because in a startup, realistically, 18:08 we're going to have to code a bit. 18:09 It's also really hard to hire full-stack engineers. 18:13 But as we hire more engineers, we might be able to offload some of these responsibilities. 18:17 So this is always shifting. 18:18 Again, the company needs these skills. 18:21 So we're not just crafting the design team. 18:23 We want it to make the company successful, right? 18:26 So making sure the various complementary roles work with each other within the company is 18:29 going to be critical. 18:33 Oh, yeah, it's the same thing. 18:36 Anyway, designers don't need to have them, so we're going to remove them. 18:40 So this is getting better, but this is still a lot to ask for a single designer. 18:46 So we're going to move on to our next and final step in this stage, which is asking 18:50 ourselves which skills are baseline. 18:52 So baseline here refers to the skills that every single person on your team needs to 18:57 have. 19:00 It's like in a sports team. 19:03 You wouldn't want to only hire good quarterbacks and pitchers, because then no one will be 19:07 a good goalie. 19:09 That's how it works, right? 19:11 #sports. 19:12 At the same time, people in every one of these roles, you know, on a sports team, to the 19:20 extent of my obviously limited knowledge, probably needs the baseline level of athleticism 19:25 and spatial awareness, right? 19:26 Those are the baseline skills for all of these roles. 19:30 At DigitalOcean, we used to bias, I think, understandably towards candidates who are 19:36 especially technical. 19:38 But one of the best designers I ever hired wasn't technical at all. 19:41 She didn't really know how to code that much. 19:43 She didn't have any context into developer workflows, but she really understood systems 19:48 and she could design them, and that's what DigitalOcean is. 19:50 It's a system or a series of systems. 19:53 So she just learned the rest over time. 19:56 And what we found as a result was that coding wasn't really a baseline skill for us as we 20:00 assumed before. 20:01 Systems thinking was way more important. 20:03 But most important, I think, was the ability to learn quickly. 20:08 That's what allowed her to build knowledge and to design effective solutions, right? 20:12 In my opinion, it's the most valuable skill on this list. 20:15 It means we can stop treating these requirements as requirements, because we trust that our 20:20 new hires will learn them quickly and do the job they need to do. 20:25 So let's make them pink. 20:29 Pink denotes that I want this expertise on my team, but not every designer needs to know 20:35 them from the get-go in order for the team at large to thrive. 20:39 So one designer who's amazing at Figma, could quickly upskill the rest of the team. 20:44 So in this imaginary team from before, you'll see that most of it has generalist tendencies, 20:49 right? 20:50 They're good at a bunch of things on this graph. 20:52 But there's also some individual expertise here, right? 20:55 One person is an expert in UX, another person in development. 20:58 There's a lot of room there to mentor and grow others in these areas, and you'll see the entire 21:02 team become stronger as a result. 21:05 This only works, though, if we foster the right culture, right, a culture of growth 21:10 where our designers organically mentor each other. 21:13 Which brings me to the next really important skill I think every designer on the team needs 21:17 to have in order for this to work, which is they need to know how to teach, how to explain 21:22 concepts and how to upskill others. 21:25 So when everyone learns and teaches well, I think hiring becomes a totally different 21:29 ball game. 21:30 That's jack sports again. 21:31 It's no longer about getting a designer who knows everything. 21:35 It's about building a composition. 21:38 For instance, at GitHub, I recently started doing research office hours. 21:43 As a result, other designers have become way, way more comfortable in building research plans 21:48 and conducting testing sessions, and they started passing this knowledge onto each other, 21:52 getting new things, teaching me things. 21:55 We also have designers who are better at JavaScript or know more about developer workflows or 21:59 working with data and so forth. 22:01 We play off of each other and everyone grows. 22:05 To recap, so far in the process, in our neural networks example, we started by figuring out 22:10 which skills of those that are relevant to us the company really needs, company lens. 22:15 Then we figure out the subset of those skills, the talent that needed to exist on the design 22:20 team. 22:21 Now we're going to figure out the subset of the design team skills that needs to be known 22:26 by every single designer in order for the team and the company to succeed. 22:30 People with me so far? 22:32 Great. 22:33 I get a thumbs up. 22:36 We're going to bring the skills back. 22:39 We've decided that all of these bold skills are really important, and we still agree with 22:42 that. 22:43 Right? 22:44 But some of these skills can be brought in by individuals, and that's what the pink skills 22:46 are. 22:47 Let's see which of these skills is an absolute must for designers to grow. 22:53 First off, these two skills, we've established that they're crucial if we're going to hire 22:57 in this way. 22:58 I'm going to treat them as baseline. 23:01 I also want to build a solid professional-looking product, and in order to do that, I think 23:06 everyone on the team needs to have baseline visual design skills, product sense, and system 23:10 design skills, at least initially. 23:13 Realistically, at least for now, if we want to ship stuff, we're going to need to do front-end 23:19 engineers until we have enough engineers. 23:22 For the rest of these, I think I can rely on individuals in the team, right? 23:26 And I'll show you what that looks like in a moment, but let's get rid of these with 23:30 cool animations, technology. 23:33 But for now, this is what our final prioritization looks like. 23:37 Or in another layout, our baseline, and then our supplementary skills, also known as requirements 23:44 and bonus skills. 23:46 Everyone's like, "Whoa!" 23:49 So at this point, you can rank them based on importance to you, you can build an interview 23:52 plan that assesses these skills using behavioral questions or whatever, and write a charming 23:58 blog post and get to hiring. 24:00 Cool. 24:01 Step three, evolve. 24:03 If you haven't noticed yet, this is just a design process. 24:07 We've just reached the iteration phase, which means asking yourself, is it working over 24:12 and over again all the time? 24:14 So we're going to look at the example of our hypothetical team within neural networks hiring 24:19 over time. 24:21 Here's a bigger graph, right? 24:23 It's similar to the one we've been using so far. 24:25 Each one of those prongs represents one of the skills we've put together. 24:30 These ones represent our baseline skills, and then the shape represents the minimum competency 24:36 at each of the skills we want our designers to have. 24:38 Does that make sense more or less? 24:41 Cool? 24:42 Yeah. 24:43 Big graph. 24:44 I know. 24:45 So let's get to hiring. 24:46 Our first hire covers basically our baseline. 24:50 They have the baseline skills, the ability to learn quickly, system design, all of those 24:55 skills. 24:56 That's what we needed. 24:57 Our second designer might have all of those skills, but also bring in some leadership 25:01 qualities, some research experience. 25:03 Our third hire might have those skills, but also bring in some rapid prototyping and industry 25:07 knowledge in healthcare, right? 25:09 And then another designer, again, on top of the skills we're requiring, but has some experience 25:14 in service design, maybe designing with AI, right? 25:17 So at this point, we see we have pretty good coverage of our baseline skills, and even 25:21 some coverage in supplementary skills as well. 25:24 So we can take a moment to ask ourselves, is it working? 25:27 There's a lot of really powerful questions that you can ask. 25:30 For instance, which skills have you already hired for? 25:34 And is it as important to hire for those skills now that you have them on your team? 25:39 Has your team makeup changed? 25:40 Has anyone gained new skills? 25:41 Has anyone left? 25:43 You need to backfill those skills. 25:45 Have your sourcing efforts so far been unsuccessful? 25:48 So maybe your baseline skills are asking a bit too much, and you need to reassess how 25:52 much you need. 25:55 Have you realized a new gap in your team, right? 25:58 So did you notice your team is bad at prioritizing things? 26:00 Maybe you need more of that there. 26:02 Does it take too long to prototype? 26:04 Does validation not happen early enough? 26:06 So maybe there's skills that you need that you didn't account for early on. 26:11 Or has the company's or team's needs changed? 26:14 Have circumstances changed? 26:16 So at DigitalOcean, my team initially covered all of front end. 26:20 We built the whole thing, mainly because we didn't have enough engineers who knew that 26:24 stuff at the time. 26:26 And this pushed us to become really tech heavy, like all the way out to the dev side. 26:30 Due to way too much time spent in the code base fixing bugs, we didn't really have time 26:34 for design. 26:36 When I started leading the team, my first decision in an email I sent out to everyone 26:41 was we're not coding anymore. 26:44 And people really love that, right? 26:47 But at this point, we had enough engineers with the right skill set. 26:52 And we noticed that us as a team weren't really successful, right? 26:57 So the circumstances of what we needed changed. 27:00 And so this let us shift our team focus and skill set much more towards research, more 27:04 design exploration, et cetera. 27:06 And a job description changed as a result as well. 27:10 These things are always in flux. 27:12 So while you started here, feel free to shift things as things move, right? 27:18 So maybe at this point, I need more marketing experience on my team and front end isn't 27:22 as important anymore. 27:24 So my next designer doesn't need to cover all of those baseline skills, but really needs 27:29 writing skills. 27:30 So we add someone with some writing skills, right, knack for copywriting. 27:34 And then maybe we can start hiring specialists, one for information architecture, one for 27:39 research and rapid prototyping, right? 27:42 And you see how the coverage grows, right? 27:46 And the really cool thing happens as your designers interact with each other and play 27:49 off of each other, right? 27:52 People become really interested in new areas and learn skills from each other. 27:55 And they get better at a lot of this stuff, the coverage grows, right? 28:00 People are just learning from each other. 28:02 And then you start getting a lot of designers who become good at these things and competent, 28:06 right? 28:07 So the team grows stronger as a whole. 28:11 Not everyone knows everything, but there's always someone to consult, right? 28:14 And your team is able to execute on every single thing it needs to without everyone 28:18 knowing everything. 28:20 And that means that your team isn't just a set of individuals anymore. 28:23 It's an organic composition with different members balancing each other out and growing 28:28 each other. 28:30 And bonus, it isn't just for new teams. 28:33 So if you already have a team, you can go through the exact same process. 28:37 You can evaluate what the company needs, evaluate where everyone on the team stands within those 28:42 needs, where the gaps are in your team stack, what you need to fill. 28:47 Also hiring new people isn't the only way to fill those skills. 28:51 So when I say foster a culture of growth, that's not just limited to mentorship from 28:55 people who are experts, right? 28:57 Members of your team can also learn this stuff on their own. 29:01 Healthy teams, I think, have a lot of growth opportunities. 29:03 And some of these are horizontal, which means I'm not trying to get a new title necessarily, 29:10 but I really want to build a new skill set that's going to help me in the future. 29:14 And so it doesn't really matter, I think, how you get the right skills on your team, 29:18 just that you know what those right skills are and that you do get them. 29:21 And that's literally it. 29:24 I hope you found some of this stuff valuable. 29:27 We're going to recap really quick. 29:30 We've gone through three high level sections. 29:33 The first one is learn. 29:35 It's basically a deep dive that informs the rest of this process. 29:39 So get inspiration from industry drop descriptions. 29:42 Start building that list in your head. 29:44 Learn from leaders who have built design teams. 29:46 Get an understanding of what you might need in yours. 29:49 And take all of this to step two, which is analyze. 29:54 Analyze is a funnel, right? 29:56 Use that understanding that you built in the first step to build that comprehensive list. 30:00 Filter it down by skills that the company really needs instead of just cargo culting. 30:06 Filter that to skills the design team should be responsible for. 30:10 And then filter to baseline skills that every single designer needs, right? 30:14 So you're basically chipping away at this until you have just the bare essentials. 30:20 And the secret sauce here is that culture of growth I talked about, right? 30:23 If your team is in mentoring each other and learning from each other, then composing your 30:27 team in this way just doesn't work. 30:30 Then step three is evolving. 30:32 So regularly question your assumptions, right? 30:35 Is your team working the way you want? 30:36 You need to evolve your understanding of what your team needs. 30:39 Adjust your job description and hiring as happens. 30:43 And when possible, grow people internally. 30:46 Do this regularly forever. 30:47 Iterate. 30:48 And like everything in design, it depends. 30:53 This talk is called building appropriate teams because they have to be right for you. 30:58 And that means the process can also be different based on the company, based on what you need. 31:05 But no matter what I think, what I want you to take away from this is to be more intentional 31:09 about your hiring needs. 31:11 Take that thoughtful design mindset that you all have and then use it to build the best 31:15 team for you. 31:18 Thank you.