Refund policy
Refunds are issued when a recommendation, implemented as specified, makes the target metric worse.
Updated November 4, 2026
Califa offers an outcome-based refund policy.
Eligibility
A refund is issued when all of the following are true:
- The recommendation was implemented as specified, without changes during handoff.
- The metric it was meant to improve got worse.
- The metric stayed worse for one full quarter.
Claim process
Open the chat and share the before and after data. If the claim holds up, the refund is issued along with a written review of what went wrong.
Refunds to date
- Claims filed: 0
- Refunds issued: 0
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