Joel is not responding
Diagnostic steps for delayed responses, including the scheduled maintenance window and walking meetings.
Updated November 4, 2026
Response times above thirty minutes during business hours are unusual. Work through these steps in order.
1. Check the status page
The status page shows current availability. Joel has a scheduled maintenance window from about 04:00 to 10:30 ET every day. This window is for sleep. Messages sent during it are queued and answered at wake. This is expected behavior, not an outage.
2. Check for a walking meeting
Joel takes several walking meetings a day. During one, messages are delivered, but replies arrive later as longer dictated messages. Typical duration is 25 to 50 minutes.
3. Check your message
Messages marked "no rush" are handled after messages that state a deadline. For urgent items, say what is urgent and why.
4. Escalate
If none of the above applies, open the chat on this site. It notifies Joel directly.
Email is not a supported escalation path. Use Slack or the chat.
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